We firmly attest that G2A.COM protects and secures both our sellers and buyers far better than most functioning marketplaces. Here's where G2A starts: We agree that every buyer on the marketplace should be protected – and that is exactly how it is on G2A.COM. The assumption here is that G2A Shield's purpose is fraud protection, at least primarily.
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G2A talks about G2A shield, as Gearbox's demands stated they wanted G2A Shield's benefits offered to everyone for free because all customers deserve fraud protection. For those unaware, G2A Shield is a service G2A offers that provides certain benefits like cash back on purchases, faster customer service response time, and other things. Like I said before, G2A is pretty smart.Īfter that introduction, G2A goes into G2A Shield. In other words, G2A creates what, at face value-the value of their response here-seems like consumer friendly practices, but then somehow has thought of ways to twist it around to screw the consumer and developers/publishers all in one. I can't really refute that entirely, I suppose, as there is some version of every thing that Gearbox demanded, but that version is so manipulative and created with the sole purpose of preying on the ignorant that it is laughable for G2A to equate their version to what Gearbox demanded. This is because, as they say, all of the things listed in Gearbox's demands, what they call ultimatums, have been in the G2A marketplace for a "long" time.
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That the public list of demands and press release from Gearbox Software led to inaccurate information and confusion. Especially since all of the requests made of G2A.COM in the ultimatum have in fact long been part of our marketplace.
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This is an excellent example that rash actions, without full knowledge of the facts, can be harmful to both the developer and the marketplace. Our partner, Gearbox Publishing, unfortunately decided to publicly publish a letter with a list of ultimatums, without consulting us about the truth of the allegations made by John Bain. It all began with a few negative reactions from some YouTubers, and in particular from John “TotalBiscuit” Bain, to an announcement that G2A.COM is working together with Gearbox Publishing. Although this saddens us, at the same time we are also glad to have the opportunity to thoroughly explain many of the inaccuracies and misunderstandings tied to G2A.COM. This last week brought forth a lot of confusion, and caused a lot of inaccurate information to appear on the internet about G2A.COM. This article is going to go through the entirety of G2A's response, pointing out where G2A is misleading or not telling the whole truth, and expanding on certain elements of G2A beyond the scope of their response to further illustrate their many problems. Most of what they claim in their response can be seen as untrue from my article I wrote last year, but this has offered up some new information, as well as providing the opportunity to get into the specifics of why G2A is so awful.
What G2A responded with reads more like an advertisement than a refutation, with plenty of deception and half-truths thrown in for good measure. G2A's response to Gearbox's list of demands does all that while taking the opportunity to try to beef up their own reputation. This has happened yet again in their recent dealings with Gearbox Software.
G2A has become the king of responses that say nothing while openly attacking those accusing of them of wrongdoing or otherwise criticizing their business practices. Most people don't care about what buying from G2A does or think about why the deal is too good to be true. They know that because they often have the best deals on games, people are going to buy from them.
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