As Joe goes into a story about managing multiple Photos libraries, he discovers that this client has a short lived product called Bevy to centralize their photos. Jerry wonders if using Pacifist by Charlesoft would allow viewing the packages in the macOS Installer: On the heels of the downgrading conversation, Joe describes having to reinstall High Sierra in order to get Safari working again. Jerry reveals a bit about how he bills his managed service clients and they discuss the pros and cons of various billing methods An offshoot of Jerry’s Time Machine discussion is APFS conversion and how this process is different in Mojave
Since Jerry‘s client had updated their operating system on their own, Joe describes the dangers of downgrading and suggests spending that consulting time moving the client forward to the current OS Thanks to Mike Bombeck at Carbon Copy Cloner, Jerry is able to follow steps to downgrade a fusion drive on APFS Both Joe and Jerry I talk about the dangers of excluding folders from a time machine back up He describes the story of attempting to restore from backup and the hoops he had to jump through to get the job done Jerry is able to turn a break/fix client into recurring revenue. The crew starts off the show by discussing Multiple PSAs Link Tree is where Chad has all his available contact and social media information: Chad Keith has a podcast of his own called “Overcoming Average” The healthcare industry has changed through all of this and technology has been making more possible while keeping our healthcare workers safer A short discussion brews about the loans available from the Small Business Association: Jerry goes to get pizza dough for the family and quickly changes his mind after seeing the conditions Joe shares some ideas for contactless food distribution If you haven’t seen John Krasinski’s “Some Good News” broadcasts, you are missing out:
He also talks about how local businesses and communities are affected by COVID-19 In the current climate, Chad discusses how his business has been affected with support and travel With clients reaching out, defining a point of contact will help streamline requests Having mentors that have been through this is key to developing a plan for pricing Calculating monthly pricing for new clients can be difficult and needs ongoing attention Chad discusses how it did not take much convincing for most of his clients to move to the MSP model, explaining how the even keeled billing approach appealed to them. At one time, Apple had run a ‘Behind the Mac’ ad campaign: A listener since the early days of the show, he shares how moved to a monthly services model and hearing fellow consultants was very encouraging. Chad originally called his company “Behind The Mac” but decided to change the name to work well with Apple Business Manager and the Apple Consultants Network Chad Keith of Atlas Solutions joins the show
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